Privacy Policy

1 Introduction

Fintech Training Center (“we,” “us,” or “our”) operates fintechtrainingcenter.com, an online platform providing professional compliance and risk management training for fintech and financial services professionals.

This Privacy Policy explains what personal information we collect when you use our platform, how we use it, who we share it with, and the choices and rights available to you. By accessing or using our services, you agree to the practices described in this policy.

We are committed to handling your personal information with care, transparency, and respect. We collect only what we need to deliver our services effectively, and we do not sell your data to third parties — ever.

2 Information We Collect

We collect information in three primary categories depending on how you interact with us.

Account Information

When you register for an account or enroll in a course, we collect:

• Full name and email address
• Job title, company name, and industry (optional, but used to personalize your experience)
• Password (stored in hashed form — we never store plaintext passwords)
• Profile information you choose to add, such as a bio or professional credentials
• Communication preferences and notification settings

Usage Data

As you use our platform, we automatically collect certain technical and behavioral data, including:

• Pages visited, courses viewed or started, and lessons completed
• Time spent on specific content and assessment scores
• IP address, browser type and version, operating system, and device type
• Referring URLs and search terms used to find our platform
• Session duration and navigation paths through the platform

This data helps us understand how learners engage with content so we can improve course quality and platform usability.

Payment Information

All payment transactions on Fintech Training Center are processed securely through Stripe, a PCI-DSS Level 1 certified payment processor. We do not store your full credit card number, CVV, or bank account details on our servers.

We do retain limited billing records, including:

• The last four digits of your payment card (for display and reference purposes)
• Billing name and address associated with your payment method
• Transaction amounts, dates, and order identifiers
• Subscription status and renewal history

For complete details on how Stripe handles your payment data, please review Stripe’s Privacy Policy.

3 How We Use Information

We use the information we collect for the following purposes:

Delivering and improving our services

• Creating and managing your account and course enrollments
• Tracking your learning progress and issuing certificates of completion
• Processing payments and managing subscriptions or licensing agreements
• Personalizing course recommendations based on your role and learning history
• Diagnosing technical issues and improving platform performance

Communicating with you

• Sending transactional emails such as account confirmations, receipts, and password resets
• Providing course updates, new content announcements, and compliance news relevant to your role
• Responding to support requests and inquiries submitted to our team
• Sending marketing communications about new courses, promotions, or platform features — only with your consent and with an easy opt-out at any time

Legal and compliance obligations

• Maintaining records required by applicable law or regulation
• Detecting and preventing fraud, abuse, or violations of our Terms of Service
• Enforcing our agreements and protecting the rights of our users and organization

4 Information Sharing

We share personal information only in limited, defined circumstances:

Service providers

We work with a small number of trusted third-party vendors who help us operate the platform. These providers are contractually obligated to use your data only as directed by us and only for the purposes of providing their services. Key providers include:

• Stripe — payment processing and subscription management
• Email service providers (such as transactional email platforms) — for delivering account notifications, receipts, and course communications
• Hosting and infrastructure providers — for secure cloud storage and platform uptime
• Analytics tools — for understanding platform usage in aggregate, anonymized form

Corporate partners and enterprise clients

If your organization has purchased a team license or enterprise plan, your employer may have access to certain usage data — such as course completion rates and assessment scores — for the purpose of tracking compliance training requirements. This is disclosed to you at the time of enrollment under a corporate account.

Legal requirements

We may disclose your information if required to do so by law, court order, or government authority, or if we believe in good faith that disclosure is necessary to protect our rights, prevent fraud, or protect the safety of our users or the public.

Business transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you by email and/or a prominent notice on our website prior to any such transfer and describe your choices at that time.

5 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

• Active accounts: We retain account data and learning history for the duration of your account and for a reasonable period afterward to allow you to reactivate your account or request records.
• Transaction records: Billing records and payment history are retained for at least seven years to comply with applicable tax and financial recordkeeping requirements.
• Course completion records: Certificates and completion records may be retained indefinitely so that you can access proof of training at any future time.
• Marketing data: If you opt out of marketing communications, we retain a record of your preference to ensure you are not contacted in the future.
• Deleted accounts: When you request account deletion, we remove or anonymize your personal data within 30 days, except where retention is required by law.

6 Security

We take the security of your personal information seriously and implement a range of technical and organizational safeguards designed to protect it from unauthorized access, disclosure, alteration, or destruction.

• Encryption in transit: All data transmitted between your browser and our platform is encrypted using TLS (Transport Layer Security).
• Encryption at rest: Sensitive data stored in our systems is encrypted at rest using industry-standard encryption protocols.
• Access controls: Access to personal data is restricted to employees and contractors who require it to perform their job functions, and is governed by role-based access permissions.
• Password hashing: User passwords are hashed using a strong one-way hashing algorithm. We never store passwords in plaintext.
• Third-party audits: Our payment infrastructure is processed through Stripe, which maintains PCI-DSS Level 1 compliance — the highest level of payment security certification.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and any applicable regulatory authorities as required by law.

7 Cookies

We use cookies and similar tracking technologies to operate and improve our platform. A cookie is a small text file stored on your device by your browser.

Types of cookies we use

• Strictly necessary cookies: Required for the platform to function — including session authentication, security tokens, and remembering your login state. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language settings, last-visited courses, and display options.
• Analytics cookies: Help us understand how users navigate the platform in aggregate. We use this data to identify areas for improvement. Where possible, these are anonymized.
• Marketing cookies: Used to track which campaigns drove traffic to our site and to avoid showing you ads for products you already own. We use these minimally and only with your consent where required by applicable law.

Managing cookies

You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the platform — for example, you may need to log in more frequently. You can also opt out of analytics tracking by adjusting your preferences in your account settings.

8 Your Rights

Depending on where you are located, you may have certain rights regarding your personal information. We are committed to honoring these rights for all users, regardless of jurisdiction.

To exercise any of these rights, please contact us at hello@fintechtrainingcenter.com. We will respond to all verified requests within 30 days. In some cases, we may need to verify your identity before processing your request.

If you are located in the European Economic Area, United Kingdom, or California, additional rights and protections may apply to you under GDPR, UK GDPR, or the CCPA respectively. We honor the spirit of these frameworks for all users globally.

9 Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or the way we handle your personal information, please reach out to us. We take all privacy inquiries seriously and aim to respond promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will notify you by email and update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

Continued use of the platform after any update to this policy constitutes your acceptance of the revised terms.